ace69 Terms and Conditions

Introduction and Consent

ace69 is an online entertainment and gaming platform in Bangladesh. These Terms and Conditions ("Terms") define the legal relationship between ace69 and its users. By visiting the ace69.cam website, creating an account, or using any of its services, you are considered to have fully read and accepted these Terms.

These Terms may be updated from time to time. Continued use of the platform after any changes will be considered acceptance of the revised terms. We therefore recommend reviewing this page regularly.

Eligibility and Age Requirements

To open an account and use the services on ace69, you must meet the following eligibility requirements:

• You must be at least 21 years of age. Only those who are 21 or older may use this platform.
• You must operate the account in your own name and for yourself. Operating an account on behalf of someone else is prohibited.
• You must provide accurate and truthful personal information.
• None of your previous ace69 accounts must have been closed or banned.

ace69 reserves the right to verify age. If age-related information is found to be false, the account will be closed immediately and deposited funds may be forfeited.

Account Registration

3.1 Creating an Account

To join ace69, you must complete the registration process. All information provided during registration must be truthful, accurate, and complete. Each person may create only one account. Creating multiple accounts is strictly prohibited.

3.2 Account Security

It is your responsibility to keep your username and password completely confidential. Do not share your account credentials with anyone. If you suspect unauthorized access to your account, notify the ace69 support team immediately.

3.3 Identity Verification (KYC)

ace69 may carry out an identity verification process (Know Your Customer) where required. This process may require submission of a national identity card or other government-issued document. Failure to cooperate with the verification process may result in restricted withdrawals or other limitations.

Deposits and Withdrawals

4.1 Deposits

You can deposit funds at ace69 using bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳500. There is no set upper limit on deposit amounts, however ace69 reserves the right to carry out additional verification for large deposits.

• Only use a payment account registered in your own name.
• Deposits via third parties are not accepted.
• Deposited funds are generally credited to the account instantly.
• If a deposit does not go through for any reason, contact support immediately.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawal funds will be sent only to the same payment method used for the deposit.

ace69 may take additional time for identity verification during the withdrawal process if needed. Withdrawals may be temporarily suspended if fraud or unusual activity is suspected.

Bonuses and Promotions

5.1 Welcome Bonus

Newly registered members at ace69 will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. To claim this bonus, a wagering requirement of 10 times (10x) the bonus amount must be fulfilled.

5.2 General Bonus Terms

• Bonuses may only be used on games designated by ace69.
• Bonuses cannot be transferred to another person.
• The bonus portion cannot be withdrawn before the wagering requirement is met.
• Receiving bonuses on multiple accounts from the same household or the same device is prohibited.
• Using unusual betting strategies to earn bonuses may result in the bonus being cancelled.

5.3 VIP Cashback

The ace69 VIP program has four tiers. By playing regularly you can advance to higher tiers and enjoy greater weekly cashback: Bronze tier up to 0.2%, Silver tier up to 0.4%, Gold tier up to 0.6%, and Platinum tier up to 0.8% weekly cashback. Cashback is credited to the account automatically.

ace69 reserves the right to change, suspend, or cancel any promotion. If evidence of any misuse is found, ace69 reserves the right to cancel bonuses and related winnings and to close the account.

Betting and Gaming Rules

6.1 General Gaming Terms

The outcome of all games on ace69 is determined through a random number generator (RNG) or a live dealer process. Fairness is ensured in every game. If a technical error occurs during a game, ace69 reserves the right to cancel the relevant round.

6.2 Betting Limits

Each game has a set minimum and maximum bet amount. These limits are displayed in the game lobby. Special betting limits may apply when playing with bonus funds.

6.3 Sports Betting

ace69's sports betting rules apply to betting on cricket, football, and other sports. Bets can be placed before and during a match. If a match is cancelled or suspended, bets will be settled in accordance with ace69's established rules.

ace69 reserves the right to cancel related bets and investigate the account if suspicious betting activity or indications of match fixing are detected.

Prohibited Activities

The following activities are strictly prohibited on ace69 and may result in immediate account closure:

• Creating or operating more than one account.
• Providing false or misleading identity information.
• Misusing bonus benefits or participating in bonus abuse.
• Using automated software, bots, or any other technical means to play games.
• Using the platform for money laundering or illegal financing purposes.
• Engaging in fraudulent behavior toward other users.
• Attempting to hack or intrude into ace69's systems or network.
• Placing bets using match fixing or insider information.
• Making deposits or withdrawals using a third party's account.

Anyone found to be involved in any of the above activities will have their account closed, deposits may be forfeited, and legal action may be taken if necessary.

Account Closure and Suspension

8.1 Closure by the User

You may request to voluntarily close your ace69 account at any time. In that case, contact the support team via live chat or email. Any pending bets must be settled before the account is closed, and any remaining balance may be withdrawn subject to applicable terms.

8.2 Suspension or Closure by ace69

ace69 may temporarily suspend or permanently close any account for the following reasons:

• Violation of any clause of the Terms and Conditions.
• Failure to cooperate with the identity verification process.
• Suspicious or unusual financial activity.
• Instructions from law enforcement authorities.

8.3 Self-Exclusion

As part of responsible gaming, ace69 offers a self-exclusion feature. You can choose to restrict your account for a set period or permanently. Please contact the support team for this.

Privacy and Security

ace69 is committed to protecting your personal information. We use SSL encryption technology to keep your data and transactions secure. Details on how your information is collected, used, and stored can be found in our Privacy Policy.

ace69 will never ask for your password or full payment details via email or live chat. If anyone requests this information, it should be treated as fraud and reported to support immediately.

Limitation of Liability

ace69 is an entertainment platform. Gaming and betting involve financial risk, and all users participate with awareness of this risk. ace69 is not liable for the following:

• Financial losses incurred in games.
• Game losses due to internet disconnection.
• The user's own account credentials being leaked to a third party.
• Delays or issues caused by third-party payment providers.
• Temporary service interruptions due to government or legal reasons.

ace69 does not guarantee uninterrupted service and is not liable for temporary disruptions due to maintenance. Prior notice will be given where possible.

Changes to Terms

ace69 reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, ace69 will endeavor to notify users as far in advance as possible.

Continued use of the platform after any changes will be considered acceptance of the revised terms. Make it a habit to review this page regularly. The latest version of these Terms will always be available at ace69.cam/terms-conditions.

Contact and Support

If you have any questions or concerns about these Terms and Conditions, please contact the ace69 support team. Our team is available seven days a week, 24 hours a day to assist you in Bengali.

• Live Chat: 24/7 Instant Support
• Email: [email protected]

Any disputes or complaints related to your account are recommended to be sent in writing via email, so they can be properly investigated and resolved.